FAQs


Creating an Account

Retail Customers:

Retail orders may be placed by guests directly or with a LTC Trading account. To create an account, click here. We encourage you to create an account with us so you can checkout faster, store addresses, and view orders within your account!

Wholesale Customers:

To create a wholesale account, click here. Fill out all the form fields and we will send you an email to confirm your account. Tax ID form field only has to be filled out if your business is located in California.

Payment/Terms

LTC Trading Corporation accepts the most forms of payment for retail sales, including Visa, MasterCard, American Express, and Discover. Wholesale customers are required to pay by credit card for the first order. Customers can request for Net terms. Please contact us so that we could send you a credit application. We will adjust your online account accordingly.

Shipping

Retail Customers:

We ship same or next day on all of our orders. A flat $12 shipping fee will apply. Orders over $75 can qualify for free shipping! It is automatically applied at checkout.

  • Domestic – We offer Standard Ground shipping for all orders shipped within the United States.
  • International – We ship worldwide! Please contact us to place your order instead of using our website.
  • Free shipping – Please note free shipping only applies to web orders in the continental United States for orders placed with a value over $75 USD. All other destinations will be charged appropriate shipping fees.

Wholesale Customers:

We ship UPS ground from San Diego, CA for most of our orders. If you would like us to use a different carrier, please contact us. We ship same or next day on all of our orders.

Because we want to minimize your shipping costs, shipping will not show in cart when you checkout. We will pack everything in as least and small boxes as possible without damaging the products to save shipping costs. We will send you a revised invoice to your email after we pack your order.

  • Domestic – We offer Standard Ground for all orders shipped within the United States. If you would like to use an expedited service, please contact us.
  • International We ship worldwide! Please contact us to place your order instead of using our website.

Damages and Returns

Retail Customers:

If you are not 100% satisfied with your purchase, you can return your order for a full refund within fourteen (14) days from the date of purchase. The returned items must be in re-sellable condition: unworn, unused, and with all original hangtags attached. Retail customers are responsible for return shipping. For a return shipping label, please contact us and we'll send you one via email. Please make sure any other labels are removed before placing your return label. Returns are also subject to a restocking fee.

For any items received with damage due to manufacturer defects, please email us at info@ltchats.com with photos of the damaged item and we can issue you a credit or send a replacement item. If damage results from customers mistreatment of the item, the customer will be held responsible. Please do not return any damaged items as this results in unnecessary shipping costs.

Once we receive your return, credit will be issued after inspection for the original purchase price minus return shipping costs within 2-3 business days.

Wholesale Customers:

All returns must be shipped to us at your expense. If there is an error on our end, please contact us. Returns not associated with a manufacturer defect or shipping error are subject to a 15% restocking fee. Credit will be issued to original form of payment, or can be used for future orders. Amount credited will not include original shipping and handling charges.

Minimum / Custom Order

For wholesale customers only:

$200 minimum and 3 pieces per style, per color is required.

For anything not in our current line, the minimum order quantity is 600 pieces per style, per color. A 50% deposit is required on all custom production.