Refund policy

Retail Customers:

If you are not 100% satisfied with your purchase, you can return your order for a full refund within fourteen (14) days from the date of purchase. The returned items must be in re-sellable condition: unworn, unused, and with all original hangtags attached. Shipping costs are not refunded. For a return shipping label, please contact us and we'll send you one via email. A flat cost of $13.50 will be deducted from your order for the return shipping fee when using our shipping label. Customers can also use their own return shipping label. Please make sure any other labels are removed before placing your return label.

For any items received with damage due to manufacturer defects, please email us at info@ltchats.com with photos of the damaged item and we can issue you a credit or send a replacement item. If damage results from customers mistreatment of the item, the customer will be held responsible. Please do not return any damaged items as this results in unnecessary shipping costs.

Once we receive your return, credit will be issued after inspection for the original purchase price minus return shipping costs within 2-3 business days.

Wholesale Customers:

All returns must be shipped to us at your expense. If there is an error on our end, please contact us. Returns not associated with a manufacturer defect or shipping error are subject to a 15% restocking fee. Credit will be issued to original form of payment, or can be used for future orders. Amount credited will not include original shipping and handling charges.